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Help & FAQ



1. Hey, I can't figure out how to do...

Sorry to hear it, but send us a message and we'll be happy to try and help you out. Best thing to do is contact drdavemd, our Editor.

2. I downloaded one of the movies from the site, but I can't watch it on my computer!

Echojournal, like many other online video sites converts uploaded videos into lightweight formats that can be easily streamed back out. In this case, the files you can download are in "flash video" format with the file extension -flv. You can still watch them easily with programs such as VLC. More information about the format is available at Wikipedia. If you need to convert the FLV file to another format to incorporate into Powerpoint or for another presentation, there are several free and paid conversion tools available on the web. One such tool, youconvertit.com is one such site, although it does degrade the quality a little. Another good free option, that requires a download is Quick Media Converter which can quickly convert our FLV files into many different formats. If you find a better free option, let us know and we will post it here!

3. My echo clips have sensitive patient info on them, do you know how I can remove it?

We have had the best success with a program called VirtualDub. It is a very lightweight program that can let you convert clips, edit them, add watermarks and logos, or just block out an area to remove patient info.

4. I uploaded a video but it is not looping correctly. What's happening?

The video script we are using has trouble with clips that are under 1 second long (under 30 frames). We are trying to remedy this, but in the meantime, if you can make sure your clips are more than 1 second long, they should playback fine. You can also use VirtualDub to edit the length of a video to make it work better.